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PolicyRefund Policy
Unopened items. Because these are sensitive research materials, we accept returns of unopened, undamaged items within 14 days of delivery for a full refund of the product price, less original shipping.
Damaged or incorrect orders. If a lot arrives damaged, or does not match what you ordered, contact us within 7 days at research@prevawellness.com and we will replace it or refund it in full.
How refunds are issued. Approved refunds are returned to the original payment method within 5 to 10 business days of us receiving the returned item. Opened or used research materials cannot be returned for safety reasons.